Frequently Asked Questions

This FAQ page is a digest of questions e-mailed to Axeten Ltd, along with the answers we supplied.

If you want to know more about the application, to go axe10.app.

1. Accessibility

Q1.1. Does the system allow the user to have multiple sessions running live?

A1.1. During a single session, a user can open and close unlimited active investigations. A session is not tied to an investigation.

For security reasons, one user can have only one active session. If a user has an active session running in one location, and then the user starts a new session from another device, the existing session will be terminated and the new session shall persist.

On request, this security feature can be disabled in the system, but the platform allows for only 1 user, 1 session.

Q1.2. Does the system allow content to be uploaded from the internet?

A1.2. Yes.

2. Security & Non-Attribution

Q2.1. Does the Platform allow the user to retain an allocated IP Address during the period of a deployment (even where the deployment extends over multiple sessions)?

A2.1. Yes, the platform has 1 dedicated IP address that doesn’t change.

Q2.2. Does the Platform allow the practitioner to manipulate the user agent string to emulate multiple devices and settings?

A2.2. Yes, by using a random agent spoofer in browser.

Q2.3. Does the platform allow the practitioner to manipulate the apparent geo-location of the users?

A2.3. Yes, by using the VPN solution provided.

Q2.4. What happens if the platform desktop is compromised?

A2.4. Tell us! So that the compromise might do no harm, we will destroy the desktop, so there is no record of it ever existing. Then we create a new desktop for you. The process of destroying and replacing the desktop takes about 40 minutes.

3. Capture & Edit

Q3.1. Is the Solution able to capture content from mobile only apps? Is the list of apps Limited Can new apps be uploaded by the user?

A3.1. Yes, by using an android emulator. The list of apps is not limited. Apps can be uploaded by the user.

Q3.2. Is the platform able to crop, obscure and pixelate areas of still images and screen captures for inclusion in final output?

A3.2. Yes, by using the OS dedicated software, or dedicated OSINT software – axe10app.

Q3.3. Is the platform able to to edit download video content to shorten videos, extract specific sections or obscure aspects?

A3.3. Yes, by installing video editing software on the platform.

4. Storage & Encryption

Q4.1. With regard to video content; are original unaltered copies retained in a forensically sound manner?

A4.1. Yes, original unaltered copies are retained. It’s up to the platform user to make sure that the copies remain unaltered, by encrypting them.

Q4.2. Is the downloaded content encrypted and secured against unauthorised access?

A4.2. Yes, it’s up to the platform user to make sure of that. Encryption software available on the platform.